OFFICIAL STORE POLICIES – V.V. COLLECTION AND BOUTIQUE
Comprehensive legal disclosures, terms of service, return, exchange & refund guidelines, shipping parameters, and data privacy rights under the statutory laws of Nepal.
Welcome to V.V. Collection And Boutique ("we," "our," or "us"). These Terms and Conditions govern your access to our website (vvcollection.netlify.app) and the purchase of clothing and boutique apparel from our store. By placing an order or using our services, you agree to be bound by these terms under the laws of Nepal.
1. Statutory & Business Disclosures
Legal Business NameV.V. Collection And Boutique (Registered Sole Proprietorship)
Garment colors, patterns, and embroidery textures are represented as accurately as possible. Minor visual variations due to photography lighting or display screens do not constitute manufacturing defects.
Sizing charts serve as general guidelines; an industry-standard manual tailoring variance of 1–2 cm is recognized.
Custom-stitched, altered, or made-to-measure orders are processed specifically for the buyer and cannot be altered, canceled, or refunded once tailoring has begun.
3. Pricing, Prepayments & Order Cancellation
All pricing is listed in Nepalese Rupees (NPR).
Domestic Cash on Delivery (COD): To confirm dispatch and protect against unverified bookings, the shipping fee must be paid in advance via eSewa, Khalti, or Fonepay QR. The remaining product price is payable upon parcel handover.
Kathmandu Valley Branch Pickup: Requires a commitment advance of NPR 50, which is deducted from your final product bill at the NepalCanMove collection counter.
Full Prepayment Cancellations: If you prepay the entire order (product price + delivery fee) and cancel before shipment or refuse the parcel upon arrival for reasons other than confirmed damage or defect, only the product price will be refunded. The delivery fee is strictly non-refundable.
International Orders: Fulfilled via NepalCanInternational and require 100% advance payment (merchandise value + international shipping tariff). Cash on Delivery is not available for international destinations.
4. Consumer Grievance & Dispute Redressal
In accordance with the Consumer Protection Act, 2075, order inquiries, quality concerns, or billing disputes may be submitted to our customer care team via WhatsApp (+977-9842921555) or email (vvcollection786@gmail.com).
All transactions are governed by the laws of Nepal, subject to the exclusive jurisdiction of the competent courts of Kathmandu District.
Under Section 16 of Nepal’s Consumer Protection Act, 2075, consumers possess statutory rights to remediation for defective or misdescribed goods.
1. Return Window
All return, replacement, or defect claims must be submitted within 7 calendar days from the delivery date confirmed by our logistics partner. Claims submitted after 7 days will not be accepted.
2. Damaged or Defective Items (100% Full Refund)
If you receive a garment that is torn, materially misstitched, stained, or visibly different from your confirmed order:
You are entitled to a full financial refund or a free replacement.
Mandatory Proof: You must provide clear unboxing photos or an unboxing video documenting the issue immediately upon receiving the package.
Condition Review: Items showing signs of customer misuse, perfume scent, cosmetic marks, washing, or intentional damage will be rejected.
Shipping Costs: V.V. Collection And Boutique covers both return retrieval and replacement courier charges via NepalCanMove for verified claims.
3. Refund Disbursement (Digital Channels Only)
No Cash Refunds: For all approved returns—including orders originally placed via Cash on Delivery (COD)—refunds are processed strictly via online channels (eSewa, Khalti, or direct bank transfer via Fonepay).
Courier delivery personnel and pickup counters do not disburse cash refunds.
Approved refunds are issued within 3 to 5 business days after the returned garment is received and inspected at our Kalanki boutique.
4. Size Exchanges & Change of Mind (Store Credit Only)
No Monetary Refunds: We do not issue cash or bank refunds for sizing discrepancies or change-of-mind requests.
Customer Shipping Responsibility: We do not cover courier charges for size exchanges or preference changes. The customer is solely responsible for:
a) Courier fees to send the item back to our Kalanki store.
b) Courier fees to deliver the replacement piece to their location.
Store Exchange Credit Conditions:
a) Approved returns receive Store Exchange Credit equal to the product price (excluding previous delivery charges).
b) Credit Validity: Store credit must be redeemed within 30 calendar days from issuance.
c) Storage & Verification: Store credit is not held in an automated online wallet; it is issued as an official proof of message via our verified WhatsApp (+977-9842921555) or official email. This message must be presented to redeem the credit.
d) Garments must be unworn, unwashed, odor-free, with all tags intact.
5. International Orders
Due to international customs clearance and freight regulations, all overseas orders handled via NepalCanInternational are final sale and non-returnable. If an international order arrives damaged, submit unboxing proof within 48 hours for case-by-case resolution.
Domestic orders are fulfilled via NepalCanMove (NCM), and international shipments are processed via NepalCanInternational (NCI).
1. Delivery Coverage & Shipping Rates
NCM Branch Pickup (Inside Kathmandu Valley): FREE Delivery. Requires an advance commitment deposit of NPR 50, which is deducted from your product bill upon pickup.
Doorstep Delivery (Inside Kathmandu Valley): Variable tariff based on NepalCanMove's standard pricing schedule. Delivery fee payable in advance for COD.
Outside Valley Hubs (Major Cities & Districts): Variable tariff based on NepalCanMove's weight and distance matrix. Delivery fee payable in advance for COD.
Remote Locations: Variable tariff based on NepalCanMove's accessible outer-district schedule. Delivery fee payable in advance for COD.
International Delivery: Dispatched via NepalCanInternational under standard cross-border air freight tariffs. 100% advance pre-payment required.
2. NepalCanMove Branch Holding Duration
For Kathmandu Valley Branch Pickups, parcels are typically held at the designated branch for 3 to 5 business days.
Operating hours, holding limits, and release procedures remain under the authority of NepalCanMove. Customers should monitor tracking details and official carrier notices for exact collection deadlines.
Parcels left uncollected beyond the carrier's holding window will be returned to our hub, and the NPR 50 advance commitment deposit will be forfeited.
3. Pre-paid Delivery Fees & Unclaimed Deliveries
All domestic Cash on Delivery (COD) shipments require upfront payment of the delivery fee.
If a package is rejected, unanswered, or unclaimed at the doorstep or local branch for any reason other than verified transit damage, the prepaid delivery fee will not be refunded, as it covers round-trip courier costs.
4. International Shipping (NepalCanInternational)
Full payment for merchandise and courier shipping must be verified prior to dispatch.
Customs & Import Duties: Destination duties, import taxes, or local VAT applied by the destination country are the sole legal responsibility of the recipient.
International transit typically takes 7 to 15 business days, subject to destination customs processing.
5. Shipment Tracking
Consignment tracking links and Consignment Note (CN) numbers are provided upon request.
Once your package has been handed to NepalCanMove or NepalCanInternational, message our WhatsApp team (+977-9842921555) with your order name to obtain your tracking link.
Order Verification: Payment receipts, digital refund transactions, and official proof-of-credit messages. We never collect or store sensitive banking passwords, wallet MPINs, or ATM PINs.
2. Purpose of Data Use
Customer information is used exclusively to:
Issue statutory PAN invoices and confirm orders.
Generate courier manifests and coordinate delivery routes.
Provide tracking details upon request, verify digital refunds, and authenticate 30-day proof-of-message store credit.
3. Third-Party Data Disclosures
Domestic Logistics: Essential recipient and address data is shared strictly with NepalCanMove to coordinate transit, dispatch SMS alerts, and process branch pickups.
International Logistics: Shipping details are shared with NepalCanInternational and destination customs authorities.
We do not sell, rent, or trade your personal records to third-party marketing companies.
4. Consumer Rights & Inquiries
Under Nepalese privacy law, you retain the right to inspect, correct, or request the removal of your personal contact records from our active database. You may contact us at vvcollection786@gmail.com or +977-9841220198 to exercise these rights.
